One of the most important interactions our team has on any given working day is with any of our 150+ valued property owner and landlord clients. The service we offer them is more important to us than anything else we do. They put their property, their investment and more importantly, their trust in us, and we take that very seriously indeed!
Putting those clients first is what our property team at Jacob’s Ladder are all about, and everything we do is viewed through the lens of ‘is this in our clients best interests?’ We are and always will be, a business with people very much at the forefront of ALL we do.
We work on behalf of our 150+ landlord clients, some of whom live overseas but most of whom reside all over the UK. It is our property owners and landlords that we are in a contractual relationship with, and although we always endeavour to look after our tenants, we often cannot serve the interests of both parties, and we often have to act on the instructions of our landlord clients, albeit in a fair, sensitive and courteous manner.
The interests of both these groups can often be opposed, and over the past 10 years as professional managing agents, we have developed a finely tuned sense of whats right and wrong, whats fair, and unfair, and we will advise both sides accordingly.
Our property team represents the interest of our property owner and landlord clients in all matters relating to their investment property, and we see ourselves as little more than an extension of the landlords wishes. We must act on their instructions, even if decisions can sometimes seem harsh on the other party, namely our tenants.
Obviously, both landlords and tenants make use of our services, and we’re pleased to say most of them are very happy indeed. On occasion, we do run into difficulties with managing tenants expectations, and on occasions have to deal assertively with t